Making a Purchase
You must be 18 years of age or older and have a valid credit card to make a purchase. Children (persons under the age of 18) are not authorized to make purchases at our online store without the supervision of their parent or guardian. By accepting AirTurn’s Terms and Conditions, you signify that you are an adult age 18 or older.
If you pay by credit card, your credit card will be charged when the order is placed using our standard gateway authorization. If you use Paypal, your payment must be cleared before shipping. You may also choose to pay using Amazon Pay.
If you pay by check, we will wait until the check has cleared before shipping. We apologize for the inconvenience, but this is the best way for us to accept checks hassle free.
Order Processing
Most orders are processed within 1 business day after payment has been made.
Returns
AirTurn products are covered under a 30-day return policy for a full refund. The 30 days are determined by purchase date. In the case of a return for refund, any shipping and/or handling charges from the original order will not be refunded.
All returns must have an RMA (Return Merchandise Authorization) number issued by an AirTurn customer service representative before returning. AirTurn, Inc. reserves the right to refuse packages without an RMA number. To obtain an RMA number, please email support@airturn.com or call our toll free phone number at 888-247-1223 (M-F 9am to 5pm MST).
Units to be returned should be packed carefully in their original packaging (including all cables, manuals, and adapters). Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery unless you use Priority Service. Since AirTurn, Inc. cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured.